Audrey Ball

Audrey Ball

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Audrey has worn wigs daily for 30 years. After a twenty-year career in marketing and consulting, she decided to set up her own consultancy specialising in the thing she knew best – dealing day-to-day with long-term hair loss. As Esteem’s lead consultant, she will meet with every client and will guide and advise on the practical and emotional challenges of losing your hair. She has extensive understanding of the wig and hair replacement industry and cares deeply about the experience of people dealing with hair loss. Her mission is to make that experience as positive as possible, by offering the best range of wig and hair replacement products – and the advice, support and complementary services to help clients find the best solutions for them.

Treatments and Information

Appointment Availability

Monday–Friday – 9.00am – 6.00pm

Late Night – Monday-Thursday – 6.00pm – 8.00pm

Treatment Prices

Esteem has created a range of personal and practical packages for customers experiencing hair loss. You can pick and choose the services you need from a simple wig consultation to a comprehensive personal image and wellbeing plan. These packages have been designed to remedy many of the day-to-day challenges and leave you feeling more confident.

There will be an Esteem consultant every step of the way to guide you through the services and to make sure it’s the right solution for you.

The process starts with an initial assessment at which you can talk about your experience confidentially and in private with an Esteem consultant. We try to understand and establish your needs and the type of services that will bring about the right support and present a realistic, personalised solution. It will take no more than one hour, we ask clients to take part in a mini questionnaire prior to the appointment, but this is not compulsory, it just helps to prepare better. We also invite clients to bring a photograph. This is assessment is an informal process, designed to gain an insight into what works for you. You can trust in us, we know what it feels like, and we know we have a range of solutions that can help.

Consultations are also available for children with hair loss, whatever the age group, from toddler to teenager. We have a range of suitable child friendly hair systems and scarves, and support and advice for the families involved.

Hair Replacement Solutions

If you are looking at Esteem’s hair replacement package then once we have established your needs we will be able to present a vast range of hair systems to match your colour, face shape and your desired look. Options include wigs (synthetic and human hair), integration systems, volumisers and extensions. Our human hair is the best quality sourced from India, Brazil and Europe. Whatever, your choice, we can provide bespoke or ready to wear hair solutions.

Whether you wear wigs daily, just now and then or long term we have made it easier for you to re-order to your exact requirements and specifications. Esteem measuring service, is a personal service offered to clients. We take all necessary measurements from you so that future hair systems can be designed and styled to shape and length and can be shipped directly to your home within 48 hours.

£45 consultation fee fully redeemable against products and services


Skin, Make Up, Beauty Solutions

This service is an important one for a truly natural look. It enables us to complement the hair system you have chosen with your complexion and with your desired look. Skin tones are affected when hair loss occurs and particularly if medication or treatment is taking place. There are subtle ways of enhancing the overall image to achieve the end result that you are looking for. We will examine your skin type, include a facial cleanse, identify colour tones, make up match and create a personalised make up palette and include a make up lesson. We will provide you with a complimentary make up pack for your own personal use, which includes a 10-step plan to successful make up application, so you can practice at home. Esteem can also offer semi-permanent make up consultations by qualified and experienced practitioners.

£70 consultation fee 


Wellbeing Solutions

Finding the right hair replacement system is just one element of making you feel better after hair loss. Esteem recognises that getting the emotional balance back into your life is what truly makes the difference. With this in mind, we have put together a menu of wellbeing and complementary services to provide a more holistic approach to enhancing self-esteem and wellbeing, following hair loss.

All our services are delivered by qualified practitioners and supported by The Charterhouse Clinic London. They include homeopathy, acupuncture, reflexology, psychotherapies, coaching, nutritional advice, and trichologist services to help with hair and scalp related problems.

Your Esteem consultant can advise you further about the benefits of each service and help create your personal wellbeing plan.

Wellbeing Consultation – £65-£85 in studio

Wellbeing plan to be agreed

Style Solutions

If you decide to look beyond the hair, skin and wellbeing packages Esteem can help you with personal styling and with the revitalisation of your wardrobe. With the best stylists around at our disposal we can advise you on colour choices, tailoring, pattern choices and shape matching to suit your hair and body, which includes advice on accessories, too. Our stylist will help you determine your own style and look, help you understand your body shape, accentuate the good bits and help you draw attention away from the not so good bits. You will be left with the know how to dress with confidence for every occasion.

2hrs, £110