At Charterhouse Clinic we care about your privacy. We want you to know that we’re not in the business of selling, renting or trading personal information. In fact, as a general rule – we only ask for and process information that we need in order to provide our services to you, or to deliver what you have asked from us. This page explains our approach to privacy and how it affects you.
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better. You can learn more about Google Analytics or opt out if you wish.
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons. To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services.
Information that you submit via any of our contact forms is used to help us respond to your enquiry. We do not store this information on the website’s database – it is simply delivered by email to the Charterhouse Clinic team so that they can respond to your enquiry. We may save your enquiry as part of our business records.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or contacting us.
To help prevent the loss, misuse or alteration of your personal information. Charterhouse Clinic takes the following precautions:
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
As mentioned above, we try to only collect information that we need from you. You are entitled to view, amend, or delete the personal information that we hold about you. If you have such a request or any questions about this policy, please contact us.
This policy was last reviewed on 01.05.18.